Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from tothemoonandbackshop.co.uk (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal information, Apple Pay, Google Pay), email address, and phone number. We refer to this information as “Order Information”.  

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at chloedando@live.co.uk or by mail using the details provided below:

To the Moon and Back Shop
[Re: Privacy Compliance Officer]
5 Serenity Rise, Street, BA16 0FQ, United Kingdom
Based on 79 reviews
96%
(76)
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Box full of surprises

My oh my how do you do it Chloe, open my box to wonderful smells and shapes, alway a pleasure to open and melt

Lovely selection and love the burner!

Great for autumn days when we spend more time indoors

D
SALE 50% OFF - Old Design Labels - Hotel of Dreams Liquid Detergent & Fabric Softener (for washing clothes!)
Danielle Griffiths
Stunning

Love them!! I will be ordering more ❤️

Amazing Scents and Designs

Absolutely new favourite wax melts

N
Set Bundle 4 (10 Wax Melt Pots and a Mystery Tub) (4 available)
Nichola Weedy
Superb bundle

I purchased set bundle 4 which was 10 1oz sample pots and 1 tub. Great value for money and all different scents. Order was processed and delivered quickly by Chloe. Absolutely fantastic wax melts. Chloe always goes above and beyond for her customers and communicates fantastically should you have any questions regarding your order. From the smallest item to the largest item, it’s made with passion and expertise.

Amazing

Easily the best wax I have ever had and I have tried many. Vendors, good and bad over the years. The scents are long lasting and strong. A little bit goes a long long way. Chloe always has good deals on her wax. She’s is kind and friendly and has the best communication ever which makes me keep on returning.

It was like Christmas, I felt like a excited child going through so many goodies in the box

The box was full of goodies, so many different scents, sprays and even bubble bath and a lovely key ring ,so many different items, beautifully packaged and presented and so worth the money.

Amazing

Fantastic box of goodies, Chloe’s choice of melts and room sprays never disappoints, they always smell delicious.

D
Mystery Box B (20 different wax melt scents)
Donna L
Great selection!

Great selection of scents, great value for money!

c
Mystery Box I (20 Sample Pots, all different scents) AND Free Postage
colette
Full of surprise

To open the box that is full of joy, smelling all the different scents and the colours, pure joy.

c
Mystery Box G (20 different wax melt scents)
colette
Amazing

Amazing variety of wax melts, chosen by Chloe

C
I’m So Proud Of You Magnetic Shut Gift Box (mix of fragrance and soap!)
Carly Carly

I’m So Proud Of You Magnetic Shut Gift Box (mix of fragrance and soap!)🥰

P
Coco Madam Wax Melt Sample Pot
Paula Walker
Great stocking fillers!

I bought a few of these little pots. I love trying new scents and great for stocking fillers. They look & smell great 😊 well packaged & arrived quickly. Thank you x

P
Love Spell Wax Melt Sample Pot Melt
Paula Walker
Cute little pots!

I bought a few of these cute little pots (23) as it’s a great way to try different scents. They all smell & look great 😊 they were well packaged & arrived quickly. Looking forward to trying them all & will definitely order more! Thank you x

V
Cosy PJs Pillow Spray, Blue Glass Bottle, 60ml
Victoria
Heavenly

Where do I start with this.....firstly the bottle is just gorgeous in love with the colour and the glass it's looks so luxurious. The scent is just out of this world one spray and I was in love with it so calming and relaxing exactly what you need at bedtime! Highly recommend this gorgeous scent ⭐️⭐️⭐️⭐️⭐️

V
White Chocolate & Raspberry Bubble Bath, 60 or 100ml Bottle
Victoria
Smells divine!

Wow the smell is truly mouth watering! Bottle looks great and the colours so perfect love everything about the bubble bath!! 🫧 a perfect item for your pamper night you won't be disappointed

M
Toffee Apple Bubble Bath, 100ml Bottle
Merridan Reynolds
Incredible Smell

First time I've bought from to the moon and back, I've heard great things always, packaging was beautiful, the range of products was amazing but the smell of this toffee apple was incredible! It had a beautiful fine shimmer that wasn't OTT but in the bath wow! My skin feels so soft, I will be definitely buying more again! Thank you!

P
Christmas Scent Wax Melt Tubs
Pamela Mackie
Christmas wax melts

Beautiful wax melts in a very generous tub thank you

Lenny Golden Blooms Room Spray

Literally the most gorgeous scent on earth, I wish I could smell this smell forever!

Mystery Box

I've had a few of these boxes now and I absolutely love them, a nice variety of different items, ones that I wouldn't have normally tried too! Definitely worth the money, would recommend 100%!

F
Fluffy Towels Room Spray
Fran Keen
Fluffy Towels

Lovely perfume, as ever, which has a very good fine spray when used. Thankyou, as allways Chloë

S
Golden Pear Wax Melt Sample Pot
Susan Bramley
Beautiful scent

I have to say i love this scent but love all of them

J
Mystery Wax Melt Sample Box! 50g of Each Scent.
Jaya Talbot
Best scents available

Never let down by the moon and back, I don’t even care what the scents are or were, they were gorgeous and I will trust this girl with my scent receptors any day.

F
‘Don’t Forget You Are Incredible’ Mug, Hand-Drawn By Me, Ceramic 11oz Mug, Dishwasher Safe
Fran Keen
"You are incredible mug"

Loved the mug and it's sentiment.

F
PRE-ORDER Floral Mug, Hand Drawn by me, 11oz, Ceramic, Dishwasher Safe
Fran Keen
Floral mug

Beautiful mug. Much admired by my daughter as part of her birthday present.