Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chloedando@live.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chloedando@live.co.uk.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any missing items will be replaced, just contact me at chloedando@live.co.uk 


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Based on 79 reviews
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Box full of surprises

My oh my how do you do it Chloe, open my box to wonderful smells and shapes, alway a pleasure to open and melt

Lovely selection and love the burner!

Great for autumn days when we spend more time indoors

D
SALE 50% OFF - Old Design Labels - Hotel of Dreams Liquid Detergent & Fabric Softener (for washing clothes!)
Danielle Griffiths
Stunning

Love them!! I will be ordering more ❤️

Amazing Scents and Designs

Absolutely new favourite wax melts

N
Set Bundle 4 (10 Wax Melt Pots and a Mystery Tub) (4 available)
Nichola Weedy
Superb bundle

I purchased set bundle 4 which was 10 1oz sample pots and 1 tub. Great value for money and all different scents. Order was processed and delivered quickly by Chloe. Absolutely fantastic wax melts. Chloe always goes above and beyond for her customers and communicates fantastically should you have any questions regarding your order. From the smallest item to the largest item, it’s made with passion and expertise.

Amazing

Easily the best wax I have ever had and I have tried many. Vendors, good and bad over the years. The scents are long lasting and strong. A little bit goes a long long way. Chloe always has good deals on her wax. She’s is kind and friendly and has the best communication ever which makes me keep on returning.

It was like Christmas, I felt like a excited child going through so many goodies in the box

The box was full of goodies, so many different scents, sprays and even bubble bath and a lovely key ring ,so many different items, beautifully packaged and presented and so worth the money.

Amazing

Fantastic box of goodies, Chloe’s choice of melts and room sprays never disappoints, they always smell delicious.

D
Mystery Box B (20 different wax melt scents)
Donna L
Great selection!

Great selection of scents, great value for money!

c
Mystery Box I (20 Sample Pots, all different scents) AND Free Postage
colette
Full of surprise

To open the box that is full of joy, smelling all the different scents and the colours, pure joy.

c
Mystery Box G (20 different wax melt scents)
colette
Amazing

Amazing variety of wax melts, chosen by Chloe

C
I’m So Proud Of You Magnetic Shut Gift Box (mix of fragrance and soap!)
Carly Carly

I’m So Proud Of You Magnetic Shut Gift Box (mix of fragrance and soap!)🥰

P
Coco Madam Wax Melt Sample Pot
Paula Walker
Great stocking fillers!

I bought a few of these little pots. I love trying new scents and great for stocking fillers. They look & smell great 😊 well packaged & arrived quickly. Thank you x

P
Love Spell Wax Melt Sample Pot Melt
Paula Walker
Cute little pots!

I bought a few of these cute little pots (23) as it’s a great way to try different scents. They all smell & look great 😊 they were well packaged & arrived quickly. Looking forward to trying them all & will definitely order more! Thank you x

V
Cosy PJs Pillow Spray, Blue Glass Bottle, 60ml
Victoria
Heavenly

Where do I start with this.....firstly the bottle is just gorgeous in love with the colour and the glass it's looks so luxurious. The scent is just out of this world one spray and I was in love with it so calming and relaxing exactly what you need at bedtime! Highly recommend this gorgeous scent ⭐️⭐️⭐️⭐️⭐️

V
White Chocolate & Raspberry Bubble Bath, 60 or 100ml Bottle
Victoria
Smells divine!

Wow the smell is truly mouth watering! Bottle looks great and the colours so perfect love everything about the bubble bath!! 🫧 a perfect item for your pamper night you won't be disappointed

M
Toffee Apple Bubble Bath, 100ml Bottle
Merridan Reynolds
Incredible Smell

First time I've bought from to the moon and back, I've heard great things always, packaging was beautiful, the range of products was amazing but the smell of this toffee apple was incredible! It had a beautiful fine shimmer that wasn't OTT but in the bath wow! My skin feels so soft, I will be definitely buying more again! Thank you!

P
Christmas Scent Wax Melt Tubs
Pamela Mackie
Christmas wax melts

Beautiful wax melts in a very generous tub thank you

Lenny Golden Blooms Room Spray

Literally the most gorgeous scent on earth, I wish I could smell this smell forever!

Mystery Box

I've had a few of these boxes now and I absolutely love them, a nice variety of different items, ones that I wouldn't have normally tried too! Definitely worth the money, would recommend 100%!

F
Fluffy Towels Room Spray
Fran Keen
Fluffy Towels

Lovely perfume, as ever, which has a very good fine spray when used. Thankyou, as allways Chloë

S
Golden Pear Wax Melt Sample Pot
Susan Bramley
Beautiful scent

I have to say i love this scent but love all of them

J
Mystery Wax Melt Sample Box! 50g of Each Scent.
Jaya Talbot
Best scents available

Never let down by the moon and back, I don’t even care what the scents are or were, they were gorgeous and I will trust this girl with my scent receptors any day.

F
‘Don’t Forget You Are Incredible’ Mug, Hand-Drawn By Me, Ceramic 11oz Mug, Dishwasher Safe
Fran Keen
"You are incredible mug"

Loved the mug and it's sentiment.

F
PRE-ORDER Floral Mug, Hand Drawn by me, 11oz, Ceramic, Dishwasher Safe
Fran Keen
Floral mug

Beautiful mug. Much admired by my daughter as part of her birthday present.